Ripple Customer Care
Social Media Usage Guidelines
This policy provides guidance for Team Members use of social media, which broadly includes blogs, wikis, micro blogs, message boards, chat rooms, electronic newsletters, online forums, social networking sites, and other sites and services that permit users to share information with others. Some of them are Facebook, WhatsApp, LinkedIn, Twitter etc. The following are key guiding principles for appropriate use of social media.
• Team Members need to know and adhere to the Code of Conduct, R-Connect Guidelines and other company policies when using social media in reference to Ripple Group.
• Team Members should be aware of the effect their actions may have on their images, as well as Ripple Group’s image. The information that Team Members post or publish may be public information for a long time.
• Team Members should be aware that Ripple Group may observe content and information made available by Team Members through social media. Team Members should use their best judgment in posting material that is neither inappropriate nor harmful to Ripple Group, its Team Members, or customers.
• Team Members should make sure that they are always honest and accurate when posting information or news, and if there is a mistake, it has to be corrected quickly.
• Some examples of prohibited social media conduct include posting commentary, content, or images that are defamatory, pornographic, proprietary, harassing, libelous, or that can create a hostile work environment.
• Team Members are not to publish post or release any information that is considered confidential or not public. If there are questions about what is considered confidential, Team Members should check with the Human Resources Department and/or Their Team Leader.
• Social media networks, blogs and other types of online content sometimes generate press and media attention or legal questions. Team Members should refer these enquiries to authorized Ripple Group spokespersons.
• Team Members should get appropriate permission to use a third party's copyrights, copyrighted material, trademarks, service marks or other intellectual property.
• Social media use shouldn't interfere with Team Member’s responsibilities at work. Team Members should not use official email addresses to register on social networks, blogs or other online tools utilized for personal use
• If Team Members publish content after‐hours that involves work, a disclaimer should be used, such as this: “The postings on this site are my own and may not represent Ripple Group’s positions, strategies or opinions.”
• It is highly recommended that Team Members keep Ripple Group related social media accounts separate from personal accounts, if practical.
• Team Members should maintain the confidentiality of trade secrets and private or confidential information. Trades secrets may include information regarding the development of systems, processes, products, know-how and technology. Do not post internal reports, policies, procedures or other internal business-related confidential communications.