Compliance It is Ripple Group's policy to comply fully in letter and in spirit with all applicable laws, rules and regulations. In case of ambiguity of the laws or their interpretation, legal advice should be sought. All required information shall be made accessible to the Company's auditors and other authorized persons and government agencies. False or misleading entries, unrecorded funds or assets, or payments without appropriate supporting documentation and approval are strictly prohibited and violate Company policy and the Law. There shall be no willful omissions of any company transactions from the books and records, no advance income recognition and no hidden bank accounts and funds. No Team Member in any way will cause the company's accounts or other records to not clearly describe and properly state the true nature and timing of a business activity or transaction.
Relationship with Customers Ripple Group recognizes that our customers are of paramount importance and the Group will prosper only to the extent that we meet and exceed the needs of our customers. All employees will at all times: • Recommend to customers, products that are most appropriate for their needs from the Group's/Company's range of the products. • Ensure that products supplied to customers are as per the stated quantity and specifications. • Endeavour to meet delivery commitments to customers and inform customers well in advance in the event of inability to meet delivery commitments for unavoidable reasons. • Promptly respond to all queries from customers. • Handle all customer complaints promptly and fairly.
Receipt and Giving of Bribes • The receipt of any inappropriate bribes or excessive entertainment from any party with which Ripple Group has (or will have) business dealings are against the business principles and is prohibited.